RETURNS

When Customers decided to ordered a Macrider Custom made saddle or bridle, they received a Mail confirmation and invoice of the order they make of the specific saddle or bridle measurements and specs.  When down payment of  $ 1,500.00 for saddle is in , and or payment bridle, and or full payment for trial saddle, we are starting the process.

If customer decides after giving the order or signs for receiving trial saddle, and placed the down payment and have accepted the saddle or bridle, and they want to return the saddle or bridle within 2 weeks, they don’t receive back the (down) payment of the custom made saddle or bridle.

If customer decides to exchange the saddle for another model within two weeks from delivery, the estimated market value of the returned saddle as determined solely by MacRider , minus 25%, will be applied to the regular purchase price of a new saddle. Customer must pay the shipping cost and duties to return the saddle to the factory. No exchanges after two weeks.

The down payment costs including:  fitting, delivering, customs and the custom-made confirmation to make the handcrafted saddle or bridle.

WARRANTY Saddle

5 year warranty on all Poly Flex trees.
1 year warranty against any defects in materials, leather and workmanship.
Shipping costs to and from factory for repairs are not included.

From time to time the saddle will need to be examined and possibly adjusted for a better fit on Customer’s horse;  all adjustments, repairs or service must to done by MacRider; any adjustments, repairs or service done by other saddle fitters will void the warranty;